Alternatives to Freshdesk
Cloud-based customer support and ticketing software
Pricing: Free up to 10 agents, $15/agent/mo Growth, $49/agent/mo Pro From $15/mo
Common pain points:
- ✗ Free plan lacks automation and collision detection
- ✗ Reporting is limited without the Pro tier
- ✗ UI can feel dated compared to Intercom or Zendesk
- ✗ Marketplace apps are less polished than competitors
4 Alternatives to Freshdesk
Zammad
Open-source helpdesk with multichannel support starting at $6/agent
Free self-hosted, hosted from $6/agent/mo
- ✓ 90% cheaper than Zendesk for comparable features
- ✓ Multichannel inbox (email, phone, chat, social)
- ✓ Built-in knowledge base and SLA tracking
erxes
Open-source experience operating system unifying marketing, sales, and support
Growth plan free for up to 10 users and 100K contacts. Enterprise pricing available.
- ✓ Unified platform replacing HubSpot, Zendesk, and more in one tool
- ✓ Plugin-based architecture with unlimited customization
- ✓ Free for teams up to 10 with 100K contacts
FreeScout
Lightweight open-source helpdesk and shared mailbox inspired by Help Scout
Core platform is free. Some advanced modules (knowledge base, live chat) are paid.
- ✓ Ultra-lightweight at just 10MB — runs on shared hosting
- ✓ No limits on users, tickets, or mailboxes
- ✓ 25+ languages supported out of the box
osTicket
Widely trusted open-source support ticketing system with web-based interface
Open-source edition is free. Cloud-hosted plans start at $12/agent/month.
- ✓ One of the most widely deployed open-source ticketing systems
- ✓ Automatic ticket routing to departments and staff
- ✓ Interactive dashboards and customizable reports