Freshdesk vs erxes
Side-by-side feature comparison and pricing breakdown.
Email Ticketing
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Omnichannel Support
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Marketing Automation erxes includes marketing tools; Freshdesk does not
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Built-In CRM erxes has sales pipelines; Freshdesk focuses on support
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Free Tier Freshdesk free for 10 agents; erxes free for 10 users
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Automation Rules
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Self-Hosting
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Pricing
$15/mo
Free Open Source
Save 100% — Save ~$15/agent/mo (100% savings vs Freshdesk Growth)
Verdict
erxes goes beyond Freshdesk's ticketing by adding CRM and marketing automation to the mix. Freshdesk has more refined support features and a free tier for small teams, but erxes delivers more value as an all-in-one platform.
Best for: Teams who want support, CRM, and marketing in one self-hosted platform instead of separate tools
Last updated: 2026-03-01