Best Freshdesk Alternatives (2026)
Our top picks for replacing Freshdesk, ranked by value, features, and community support.
Quick Picks
| # | Tool | Pricing | Monthly | Savings |
|---|---|---|---|---|
| 1 | Zammad | Open Source | Free | 100% |
| 2 | erxes | Open Source | Free | 100% |
| 3 | FreeScout | Open Source | Free | 100% |
| 4 | osTicket | Open Source | Free | 100% |
Full Rankings
#1
Zammad
Open-source helpdesk with multichannel support starting at $6/agent
Free self-hosted, hosted from $6/agent/mo
- ✓ 90% cheaper than Zendesk for comparable features
- ✓ Multichannel inbox (email, phone, chat, social)
- ✓ Built-in knowledge base and SLA tracking
#2
erxes
Open-source experience operating system unifying marketing, sales, and support
Growth plan free for up to 10 users and 100K contacts. Enterprise pricing available.
- ✓ Unified platform replacing HubSpot, Zendesk, and more in one tool
- ✓ Plugin-based architecture with unlimited customization
- ✓ Free for teams up to 10 with 100K contacts
#3
FreeScout
Lightweight open-source helpdesk and shared mailbox inspired by Help Scout
Core platform is free. Some advanced modules (knowledge base, live chat) are paid.
- ✓ Ultra-lightweight at just 10MB — runs on shared hosting
- ✓ No limits on users, tickets, or mailboxes
- ✓ 25+ languages supported out of the box
#4
osTicket
Widely trusted open-source support ticketing system with web-based interface
Open-source edition is free. Cloud-hosted plans start at $12/agent/month.
- ✓ One of the most widely deployed open-source ticketing systems
- ✓ Automatic ticket routing to departments and staff
- ✓ Interactive dashboards and customizable reports
Detailed Comparisons
Frequently Asked Questions
What is the best free alternative to Freshdesk?
Zammad is our top free pick. Open-source helpdesk with multichannel support starting at $6/agent.
Is there an open-source alternative to Freshdesk?
Yes! Zammad is open-source and can be self-hosted. Open-source helpdesk with multichannel support starting at $6/agent.
How much can I save by switching from Freshdesk?
Up to 100% by switching to Zammad. Many alternatives offer free self-hosted options.