erxes

Open-source experience operating system unifying marketing, sales, and support

Open Source

Growth plan free for up to 10 users and 100K contacts. Enterprise pricing available.

open-source omnichannel crm marketing-automation self-hosted

About erxes

erxes is an open-source experience operating system (XOS) that consolidates customer communication across live chat, email, WhatsApp, Facebook, and more into a single platform. It replaces multiple tools by combining marketing automation, sales pipelines, and customer support. The plugin-based architecture allows unlimited customization, and the Growth plan is free for teams up to 10 people.

Highlights

  • ✓ Unified platform replacing HubSpot, Zendesk, and more in one tool
  • ✓ Plugin-based architecture with unlimited customization
  • ✓ Free for teams up to 10 with 100K contacts

Limitations

  • ✗ Self-hosting requires MongoDB, Elasticsearch, Nginx, and Node.js
  • ✗ Steeper learning curve due to breadth of features
  • ✗ Smaller community than dedicated support-only tools like Chatwoot

Replaces

Intercom $39/seat/mo Essential
View alternatives →
Freshdesk Free up to 10 agents
View alternatives →

Detailed Comparisons

Intercom vs erxes → Freshdesk vs erxes →

Free

Growth plan free for up to 10 users and 100K contacts. Enterprise pricing available.

Visit erxes →

Last updated: 2026-03-01