Zammad

Open-source helpdesk with multichannel support starting at $6/agent

Open Source

Free self-hosted, hosted from $6/agent/mo

open-source self-hosted helpdesk ticketing

About Zammad

Zammad is an open-source, web-based helpdesk that centralizes customer communication across email, phone, chat, and social media. Self-host for free or use their managed service from $6/agent/month — a fraction of Zendesk's pricing. Features knowledge base, SLA management, and automation.

Highlights

✓ 90% cheaper than Zendesk for comparable features
✓ Multichannel inbox (email, phone, chat, social)
✓ Built-in knowledge base and SLA tracking
✓ Full-text search across all tickets and history

Limitations

✗ Fewer third-party integrations than Zendesk
✗ Self-hosting requires technical setup (Ruby/Elasticsearch)
✗ Reporting less advanced than Zendesk Analytics

Replaces

Zendesk $19/agent/mo Support Team

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Intercom $39/seat/mo Essential

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Freshdesk Free up to 10 agents

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Detailed Comparisons

Zendesk vs Zammad → Intercom vs Zammad → Freshdesk vs Zammad →

Free

Free self-hosted, hosted from $6/agent/mo

Visit Zammad →

Last updated: 2026-03-01