Chatwoot

Free self-hosted, cloud from $19/agent/mo

About Chatwoot

Chatwoot is an open-source customer engagement platform that provides a unified inbox for email, live chat, social media, and messaging apps. Self-host for free or use their cloud service. A comprehensive Zendesk alternative at a fraction of the cost.

Highlights

• ✓ Open-source with self-hosting option
• ✓ Omnichannel inbox (email, chat, social, WhatsApp)
• ✓ Canned responses and automation rules
• ✓ Custom attributes and contact management

Limitations

• ✗ Reporting less advanced than Zendesk
• ✗ Fewer third-party app integrations
• ✗ Self-hosting requires technical setup

Replaces

Detailed Comparisons